Returns and Exchanges
At this time we do not have a formal policy. Please contact us if you are unsatisfied with our products.
PLEASE inform us when placing an order that you have a food allergy.
At Capi’s, we’re committed to making the dining experience of every guest, including our guests with food allergies, an exceptional one. That’s why we are proud to provide this information to help you make an informed food selection. Because all of our dishes are prepared-to-order, our normal kitchen operations may involve shared cooking and preparation areas. Therefore, we cannot guarantee that any menu item can be completely free of allergens.
Do you have procedures in place to minimize cross-contact in the kitchen?
When you tell your server that you have a food allergy, they will alert the kitchen that you have a food allergy. Each of our managers has completed a food safety course, which includes basic information about food allergies, in addition to safe food handling practices. Even with processes and procedures in place, we are mindful that we are not an allergen-free facility. As such, we cannot guarantee that any item is free of any allergen. While we regret that this may disappoint some guests, we feel strongly about being transparent about what we can and cannot guarantee.
Do you have a separate kitchen equipment to avoid cross-contact of allergens?
We do not have a separate kitchen equipment for allergens at this time. This means any food that is in the kitchen can come in contact with most of the major allergens, including: wheat (and gluten), shellfish, dairy, soy and egg.